SUMMARY
IT professional with hands-on experience in endpoint management, server infrastructure, and networking, now holding AWS Solutions Architect Associate certification. Background includes managing a Windows 11 fleet migration, VM creation and storage migration, and DNS/DHCP maintenance in a regulated banking environment. Looking to move into a cloud or infrastructure engineering role.
EXPERIENCE
IT Help Desk Technician | Guardian Savings Bank, Cincinnati, OH | August 2023 - Present
- Led migration of the organization's entire Windows fleet from Windows 10 to Windows 11, including physical workstations and virtual machines; handled in-place upgrades where possible and built new VMs with storage and application preservation where direct upgrade wasn't an option.
- Managed and maintained on-premises server infrastructure in a compliance-heavy environment, including routine server updates and hardware oversight.
- Performed ongoing DNS record cleanup and DHCP reservation management to improve network reliability and compatibility with PDQ Inventory.
- Handled day-to-day IT support using Halo ITSM, including hardware troubleshooting, software issues, and account management.
Electronics Inspector | PTS Corp, Bloomington, IN | January 2022 - August 2023
- Diagnosed hardware issues and performed data sanitization on Macbooks and other consumer electronics.
- Assisted in reviewing and triaging nonfunctional devices for repair or disposal.
Retail Computer Technician | Micro Center, Columbus, OH | August 2020 - April 2021
- Diagnosed and repaired customer computers — both PC and Mac — managing the full service lifecycle from intake to delivery.
- Earned CompTIA A+ and additional vendor certifications (HP, Dell, Apple) as part of the role.
- Handled customer communication throughout the repair process, explaining technical issues and costs in plain language.
CERTIFICATIONS
A+: Earned 2020
Solutions Architect Associate (SAA-C03): Earned March 2026
TECHNICAL SKILLS
Platforms & Infrastructure: Windows Server, Active Directory, Hyper-V (VM creation & migration), DNS, DHCP
Cloud: AWS (EC2, S3, VPC, IAM, Route 53, RDS, ElastiCache) — Solutions Architect Associate certified
Ticketing & Tooling: Halo ITSM, PDQ Inventory
EDUCATION
Bachelor of Music — Horn Performance | The Ohio State University, Columbus, OH | August 2014 - May 2020